Refund Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it for a refund or exchange within 30 days of the delivery date.
Eligibility for Returns & Refunds
- Items must be unworn, in their original condition, and include all tags and packaging.
- Proof of purchase (order number or receipt) is required.
- Final sale items, including clearance and promotional products, cannot be returned or exchanged.
How to Initiate a Return
- Log in to your account on brucekatzshoes.com and follow the return instructions.
- If you checked out as a guest, visit our Returns Center on brucekatzshoes.com and enter your order details.
- Once your return is approved, you will receive a return authorization and shipping instructions.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping method, as we cannot be responsible for lost or damaged return packages.
Refund Processing
- Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect your return.
- Shipping fees are non-refundable unless the return is due to our error.
Exchanges
If you need a different size or color, we recommend returning the original item for a refund and placing a new order.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately through the Help Center on brucekatzshoes.com. We will provide a prepaid return label and process a replacement or refund.
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, first check your bank or credit card statement. If the issue persists, contact your payment provider or visit brucekatzshoes.com for assistance.
For more details, please review our full Return Policy on brucekatzshoes.com.